KEY SKILLS HIGHLIGHTS

                     Active Listener                                                   Revenue Growth                                              Problem Solver                                                 Market Expansion                                           Natural leadership                                             Team Leadership 
                       Adaptability                                                     Key Partnerships 
                        Result driven                                                     Sales Strategy 

EXPERIENCE

Senior Business Development Manager 

Simweb: January 2024 - Today  -   https://e-simweb.com

Responsible for sales and strategic direction of the company's activities. Implemented sales processes and partner training in France and Belgium. 

In charge of prospecting and signing key accounts and networks, as well as tour operators.

Attendance at international trade shows and conferences (Belgium, Spain)

Achievements:

• Partnership signed with a 1200 agencies network 
• Implementation of our technology in 2 major DMC agencies in Canada and USA
• Collaboration signed with 3 TO's in France 

Director of Sales

Gyromax : March 2022 - November 2023  -   www.gyromax.fr

As Sales Director, I was tasked with driving sales growth both nationally and internationally. My role included recruiting and training a sales team, as well as defining short and medium-term commercial strategies. I also worked on negotiating and finalizing partnerships with key accounts and led the restructuring of the after-sales service department to improve operational response times.

Achievements:

• Increased revenue by over 40% during the specified period
• Recruited and managed a team of 4 salespeople, providing dedicated product sales training and 3 after-sales personnel
• Expanded the dealer network by more than 30% with implementations abroad (Belgium)
• Successfully established the brand within a major distribution network in France

CCO Export

Red Electric: June 2021 - March 2022 

In my role as Export Sales Director, I had to develop an extensive network of importers across the regions of the USA and EMEA. I implemented a comprehensive strategy encompassing pricing, communication, partner and importer access conditions and delivery terms. As a member of the COMEX, I played an active role in defining and executing global commercial and managerial policies.

Achievements:

• Established reseller networks in three countries (Spain, Kuwait, Belgium) 
• Implemented export commercial policies and pricing strategies,
• Set up the export after-sales service policy with dedicated stock estimates

Business Development Manager

Norauto: November 2016 - June 2021  -  www.norauto.fr

Commercialization through the implementation of strategy, prospecting and existing key account development for electric bicycles, scooters, and mopeds across multiple key markets, including France, Belgium, Italy, Portugal, Spain, and Poland. Supervision and complete setup of a dedicated after-sales service from scratch. Implementation of dedicated training modules for electric mobility within the group across Europe. Management of compliance and implementation of Shop-in-Shop concepts for the Spanish and Portuguese markets.

Achievements:

In full collaboration with the group's mobility team:

• Successfully implemented 85 Shop-in-Shop locations with integrated workshops
• Commercialized 430,000 bicycles and scooters over the period
• Completely reorganized the after-sales service across six countries, managing and cataloging over one million parts from scratch
• Trained over 800 individuals in 580 shops in specialized sales of electric vehicles
• Opened more than 110 independent retail centers for the host brand across two countries
• Direct involvement in sales, strategic initiatives, and leadership significantly boosted market presence, streamlined operations, and enhanced customer satisfaction

Business Developer

Electric Valley: April 2014 - November 2016

Roll-out of a new two-wheeled delivery concept for restaurants and delivery platforms.

Introduction of a new intervention concept for law enforcement in France and internationally.

Establishment of a rental network in France with dedicated technical service.

Manager

Segway Belux January 2011 - June 2014

As Head of B2B and B2C sales, as well as overseeing accounting and company management, the challenge was, among others, to introduce and expand Mobilboard franchise points in Belgium and Luxembourg, aiming for significant market penetration and brand recognition. It also involved maintaining and expanding partnerships with various institutional clients, including law enforcement agencies, military units, ministries, airports, and banks, to broaden the company's client portfolio and revenue streams

Achievements:

• Reached 1 million revenue per year
• Successfully introduced Segway into Brussels Airport and military bases in Melsbroek, among others
• Successfull opening of 3 mobilboard franchise in Belgium ans Luxembourg
• As mastor instructor, trained up to 160 people to use a Segway

Director of Sales

Rail Europe (Sncf): June 2005 - December 2010  -  www.raileurope.com

As Director of Sales, I led SNCF's sales development efforts across Belgium, the Netherlands, and Luxembourg through a multichannel approach. I particularly focused on promoting Thalys, Eurostar, and TGV products through two retail outlets and a network of 1650 distribution points.

In addition to sales strategy, I took charge of recruiting and training the sales team. Identifying and attracting top talent, I ensured they were equipped to thrive in a multicultural environment. Simultaneously, I oversaw recruitment and performance management of 14 individuals for the call center, implementing key performance indicators (KPIs) 

Achievements

• Achieved an annual revenue growth of 40%
• Successfully opened an SNCF boutique in Antwerp
• Signed agreements with the 5 major tourism groups in the Benelux, totaling 2900 agencies
• Increased the number of calls handled by the call center by 20% annually, with a corresponding 40% reduction in wait time
• Customer satisfaction index raised to 87%

Sales Manager 

Holiday Autos: January 1998 - May 2005  -  www.holidayautos.com

As the first employee of Holiday Autos in Belgium, my mission was to persuade travel agency networks in Belgium to partner with us. Five years later, we had acquired no less than 1200 agency clients, establishing Holiday Autos as the undisputed leader in the car rental market. Additionally, I conducted sales training courses in tourism schools to familiarize future travel agents with our product